Frequently Asked Questions

Do I HAVE TO pay for shipping?

If you purchase a rug for over $400 (single item) then shipping is FREE within the USA!! Woohoo. For smaller purchases, you will be responsible for the shipping that will be calculated at checkout based on your location.

do you accept returns or refunds?

I want you to be absolutely in love with your Due East purchase. If you don't like your item(s) I will gladly take them back in their original condition and pay the shipping for the return within 7 days of your purchase. I hope I’ll have something that will better suit you in the shop that we can apply credit to but if not, I'll issue a full refund! This does exclude all sale items (all discounted sales are final).

Click here to start a return.

I can’t find what I’m looking for in the shop, do you have any rugs that aren’t on your site YET?

I try to have all of my in-stock rugs up online but there are always a few pieces that I have yet to photograph or maybe I’m hanging onto for a client. The best way to inquire about these is to fill out the custom sourcing questionnaire and tell me more about what you’re looking for and I’ll let you know if I’ve got something that could work. If not, I’m happy to source something specifically for you!

How do I take care of my new rug?

I’ve put together some tips and tricks to keep your rug healthy - check our the Due East Rug Care Guide for more.

Do I need a Rug Pad?

YES! I compiled some advice on that in the Due East Rug Pad Guide - check it out!

Can I come see your rugs?

Austin based inventory: I am currently building a new office and showroom and you will be able to make appointments for viewings of all products in Austin when it is complete. In the meantime, those rugs being stored in a warehouse so it’s best if you can tell me which you’re interested in and I’ll drop them off at your home for a trial! OR I can happily provide more pictures or videos upon request. Thanks for your patience with this while we build a new Due East home.

Morocco based inventory: Any rugs that are in Morocco (as indicated in the product description of the rug) are not available to show in Austin but our weavers there can send videos or more pictures of any rug you like. Just drop me a line at mollie@dueeastrugs.com.